Policies and Services

By making reservations, guests agree to the following policies:

• Check in is anytime after 2:00 p.m. Please call for late arrivals after 6:00 p.m.
• Check out time is 11:30 am. There is a late check out fee equivalent to ½ of one night’s stay. Please call concerning late check out.
• Maximum occupancy is two persons per cabin, with the exception of the Windmill Cabin.
• Maximum occupancy in the Windmill cabin is four. $30 charge per person over two persons in cabin.
• Two-night stay required during holiday and event weekends.
• Discounted rates do not apply during holidays or special events.
• Occupancy tax is added to room rate.
• Please leave your key either on the dresser in your room, or place your key in the mailbox located on the outside of your cabin. There is a $5.00 per key charge for keys not left on site.
• It is our policy NOT to allow pets without prior consent of the Owners, and at Owner discretion. An additional $35 fee will be required per nightly rental. A $250 fee will be charged to the cabin occupant for any unauthorized pet or failure to get Owner consent prior to arrival. NO pets may remain unattended in the cabins at any time. NO exceptions.
• Children - Please call Owners for prior consent. An additional $30 per person per occupancy over two people in a cabin will be charged.
• NO SMOKING in rooms. Guests may smoke outside. If smoking has been detected in any room, or any cabin has a smoke odor, a $250 fee will be charged to your card. NO Exceptions.
• There is a 10-day cancellation policy. Guests will be charged for one night’s stay if cancellations occur within 10 days of arrival. Guests will be charged the full amount of the stay if cancellations are made within 72 hours of arrival.
• Deposits - a deposit equal to one night's stay will be charged at the time of reservation. For multiple night stays, a 50% deposit may be required at the time of reservation. Weekly rentals require a 50% deposit.
• Reservations are held per credit card or check. Balance due will be authorized on your credit card 7-10 days prior to arrival. If a credit card does not hold an authorization, (declined, etc.), and we cannot contact you within 24 hours, your reservation is subject to cancellation and your deposit will be forfeited.
• We make every effort to inventory each cabin prior to your stay to be certain that your needs will be comfortably met. However, should there be any reason any cabin may require maintenance or replacement of missing items, please contact us IMMEDIATELY. We reserve the right to move you to another cabin if repairs/maintenance cannot be performed promptly.
• Guests are responsible for any damages, missing items, or additional cleaning fees due to misuse or damages incurred. These fees will be charged to your credit card and you will be sent an itemized invoice detailing charges incurred.
• Cancellation is not subject to inclement weather, unless local road access to Tonkawaya Ranch is impassable according to the Texas Department of Transportation on the day of arrival. If no alternate route to Tonkawaya Ranch is available, please contact us concerning an alternative cancellation policy.
• Guest use of the fire pit and barbeque pits are subject to burn ban. During a burn ban, NO use of fire is permitted on property.
• Owners reserve the right to make changes to the cabins or pricing changes per cabin. Please confirm rates when making reservations.
• Owners reserve the right to refuse service to anyone.
• No ATV's or hunting allowed on our property.

Group Reservation:

A Group is defined as any person or party reserving Four (4) or more units either in the same name or different names. A 50% deposit is required at the time of the booking, the additional 50% balance due will be charged to the guarantor’s credit card 21 days before time of arrival. For cancellations 21 or more days before time of arrival, a $35.00 per unit charge will be applied. Cancellations 20 days or less before time of arrival will result in loss of the entire deposit and unless we can rebook the units, the entire amount will be charged for each room. We DO NOT allow parties or gatherings in their units unless written permission is given in advance. If such parties or gatherings occur, guests may be asked to leave and/or be billed at an additional $250.00 per every hour the party or gathering occurred.

You will need to hold your reservation with a credit card guarantee. All credit cards are run 10 days or less before your check-in date. If you cancel 10 days or more before check-in date, your credit card will be charged $35.00 for the cancellation. No exceptions.

We accept MasterCard, Discover, Visa, American Express, and Money orders. We will accept a personal or company check, but it must be in our hands no later than 10 days before your arrival date. Any transactions that are made after the credit card has been charged will include a 3% fee (minimum of $5.00).

You agree that Check out is 11:00am or earlier, late check outs will be billed to your credit card; a charge that is equal to one-half a night stay. You agree that if the number of guests that have been billed for decreases within 10 days of the arrival date, you will still be billed for them.

You will need to hold your reservation with a credit card guarantee. All credit cards are run 10 days or less before your check-in date. If you cancel 10 days or more before check-in date, your credit card will be charged $35.00 for the cancellation. No exceptions.

A charge equal to your complete confirmed reservation will be made for failure to cancel 10 days or more before check-in date. In other words, if you cancel 10 days or less prior to the arrival date of your confirmed reservation, you will be charged full price unless we are able to rebook your reservation dates. If your credit card is declined for the total charge due, for any reason, your reservation may be cancelled and any deposits may be forfeited.

Following a reservation, you will receive by mail, fax or e-mail:

• A letter of confirmation
• Directions to the bed and breakfast
• Key pick-up information
• Other pertinent information pertaining to the Bed and Breakfast Property you have reserved
• Policies

Concierge service - We do not offer a full-scale concierge service, but we are happy to make reservations for you for our local restaurants, Rockbox Theatre, spas, or special events in Fredericksburg or Luckenbach. Please inform us of your requests at least 48 hours prior to your arrival. We cannot guarantee availability for any venue.

Guest Laundry Services - For extended stay visits of four or more days, guests may request to use the laundry room adjacent to the cabins. We do not offer a wash and fold service at this time, but guests may call to reserve use of washer and dryer. $15 per half day includes detergent and fabric softener.